Over 150 years of customer service – we find solutions for the challenges the future brings

25 March, 2020

The ever evolving Covid-19 situation has presented an extraordinary challenge to the industry and the country as a whole, however with over 150 years of experience in delivering service to our customers we are well equipped to face the challenges the future holds.

The health, safety and wellbeing of our team and clients is paramount and we have put in place the necessary measures to prevent the spread of Covid-19 in line with government advice.

We have implemented robust contingency plans, enabling remote working for all staff across our business, whilst ensuring our teams have access to the necessary tools, technology and equipment to work safely and successfully from home. Our valued and talented people have embraced new ways of working and the latest technologies to allow us to continue servicing our clients effectively and diligently.

We have confidence in our ability, the creativity and commitment of our people that will allow us to continue providing our services seamlessly to our usual high standards and deliver all obligations under our appointments.

We are proud of our embedded fundamental principles and core values of collaboration, service excellence and customer focus which remain key to our approach in everything we do – our people have a hands-on, proactive, can-do attitude and we believe in working together to deliver better.

Our teams will support our clients to maintain progress and mitigate any challenges in delivery and financial exposure. We can help to bring work forwards and expedite activity where necessary to safeguard future programmes of works.

We remain committed to our purpose and bringing together collaboratively our people, clients and delivery partners with a passion that will collectively help us to overcome the challenges we face and continue to deliver the solutions and outcomes desired, whilst prioritising the health and wellbeing of all.

We would like to thank our staff, clients, supply partners and local communities for their understanding, co-operation and continued support during this difficult time.

To read our “Back to the Future Strategy Plan & Risk Assessment” that ensures a safe and successful return to our offices, please click the following link BTF Strategy Plan & Risk Assessment 

If you have any questions or would like further information on our approach, contact one of our Partners who would be pleased to assist you, so do not hesitate to contact us on 0345 0450050.

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