Working with EDF Energy for more than a decade to provide services for a wide range of projects

EDF Energy

We have worked with EDF Energy over the course of more than a decade to provide services for wide ranging projects, including office fitouts and refurbishments, planned maintenance, building conversions and replacement of complex systems and services. Appointments have spanned EDF Energy's nationwide estate.

Our appointment to the framework is managed by a dedicated Account Manager who has provided a single point of contact for all EDF Energy requirements and amassed an invaluable knowledge of the company’s property, processes, procedures, and personnel – allowing us to work as an extension of the client’s team to deliver challenging projects in operational sites including those governed by the Office for Nuclear Regulation.

Working across this nationwide estate with varying requirements, ensuring quality and standards were implemented consistently across all building types was a key concern for EDF Energy. Further, with the extensive resource required to service their scheme the high-quality standards they expected, it was important to ensure that all staff understood what was expected of them.

EDF operates to the highest security and safety standards which requires in depth knowledge of their working practices. Ensuring that we consistently maintained site security despite the nature of the words was important focus in our approach.

Further, their complex range of requirements varied across their estate, meaning specialist knowledge was often required to successfully deliver their works. Ensuring our team had continuous access to this expertise would provide significant added value to our delivery.

By providing governance of all projects by our Account Manager, we helped to achieve consistently high-performance scores during EDF Energy's quality audits. We have also worked at a strategic level to drive consistency and value through the production of standardised document templates and design guidance. This provided important resource to ensure standards were maintained across all buildings, and supported the efficient onboarding new staff appointed to the scheme.

To support our understanding of EDF Energy’s security requirements, we seconded key team members to work alongside their property teams. This encouraged close cooperation and the development of in-depth client knowledge, supporting the successful implementation of EDF's standards. Utilising this knowledge and our relationship with their property team, we have consistently achieved ‘Gold’ ratings during EDF's project quality audit.

To meet EDF Energy’s full range of requirements, we have been able to call upon our in-house multi-professional expertise to provide the most effective solutions to project requirements. Benefits of this approach for EDF Energy have included a high level of resource control with consistent quality and delivery processes; a responsive service comprising the full range of disciplines; and fully integrated teams with a proven track record of working together previously.